![]() The complaints can be that the server was rude, didn’t calculate the check correctly, or was unable to answer basic questions. Poor customer serviceĪ close second to food issues, customer service problems in restaurants are relatively common. If the complaint has a solid basis, offer to replace the meal for free or get some drinks on the house. Sometimes, you will get picky customers who can’t be pleased by anything. Get to the bottom of the reason to find out whether there’s an issue with the meal or the person doesn’t like it for subjective reasons. It might also happen that guests complain about dishes tasting strange. Perhaps the problem is that the thermometers or the appliances you’re using to heat the food aren’t working correctly. It’s enough for one person to ignore their responsibilities for the entire system to crumble.Īsk yourself, “Why did the food arrive cold to the customer?” Was it ready and sitting in the kitchen for the server to collect it? In that case, talk to the server and hold them accountable. The way to solve most complaints related to food in a restaurant is to ensure that each member of your staff is doing their job. From the food being cold to a drink advertised as ice-cold being lukewarm, trouble ensues when customers don’t receive what they were promised. Naturally, some of the most common problems faced by customers in a restaurant are related to the food. How to Solve the 13 Most Common Restaurant Complaints 1. Below, I look at some of the most common restaurant complaints and solutions to address them like a pro. From the quality of the food to the prices and customer service, you will have to deal with many complaints and learn how to solve them to be successful. ![]() ![]() Restaurant owners are no stranger to complaints. Discrepancies between the menu and the food Issues with seating and general atmosphere Lack of cleanliness and other safety concerns Common Restaurant Complaints and Solutions to Each of them ![]()
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